Gaston De Arriba,
Gaston De Arriba, Network & Services Assurance Director at Grupo Telecom

Ensuring Customer-Centric Services Through Cloud Transformation

In order to digitally transform its service operations and achieve a more customer-centric vision, the Telecom Argentina Group has adopted service operations center (SOC) solutions to streamline customer services, identify and resolve new issues. Employing Data Driven Operations, the company can make decisions based on diverse service criteria and calculations performed in real time.